At Ghost Print Lab, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below:

Refund Eligibility

You may be eligible for a refund under the following conditions:

1. Defective or Damaged Items: If your item arrives damaged, defective, or with a printing error caused by us.
2. Incorrect Items: If the item received does not match your order (e.g., wrong size, color, or design).
3. Order Cancellation: If you cancel your order before it is processed or printed.

Refund Conditions

• Refund requests must be made within 14 days of receiving your order.
• Items must be unused, unwashed, and in their original condition.
• Proof of purchase (e.g., order confirmation email or receipt) is required.
• Photographic evidence may be required for damaged or defective items.

Non-Refundable Items

We cannot offer refunds in the following cases:

• Custom t-shirts with incorrect designs or text provided by the customer.
• Items damaged due to misuse, improper care, or wear and tear.
• Orders canceled after printing has started.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at support@ghostprintlab.com with your order number and a detailed description of the issue.
2. Provide Evidence: Attach clear photos of the item and any issues (if applicable).
3. Wait for Approval: Our team will review your request and respond within 3-5 business days.

Refund Processing

• Approved refunds will be issued to the original payment method.
• Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

Exchanges

If you prefer an exchange instead of a refund, we are happy to assist. Please indicate this in your request email.

Contact Us

If you have any questions about our refund policy, please reach out to us at support@ghostprintlab.com. We’re here to help!